Terms & Conditions
1. GENERAL
This website is NZ owned and operated by Coffee Worx LTD.
By using the Heartland Brew website you agree that you have read, understood and accepted these terms and conditions. All products supplied by Coffee Worx will be in accordance with these terms and conditions and Coffee Worx has the right to change these terms and conditions from time to time.
Coffee Worx has the discretion to decline any order placed or cancel any order for any reason.
Customers are liable for every order made under their login.
2. PRICE
The customer will pay Coffee Worx for the Coffee ordered at the price displayed on the website at the time the order is submitted together with all shipping costs.
Shipping Costs are determined by location. For rural areas there will be an additional cost of $4.85 Shipping Costs charged per order.
In the event the customer has selected an incorrect shipping option, Coffee Worx reserves the right to refuse or cancel the order, or to charge for any additional shipping costs. The customer will be notified if there is any additional delivery charge for their order.
The prices of Coffee and shipping costs are in New Zealand currency and are inclusive of GST.
If Coffee Worx is unable to supply the Coffee ordered, Coffee Worx will refund the Customer’s payment.
3. PRODUCT QUALITY
Coffee Worx uses high quality Arabica Coffee, Coffee Worx will not be liable for damage to the Coffee as a result of it being incorrectly stored or handled after delivery.
4. PAYMENT
Customers must pay for the Coffee purchased either by internet banking or by credit card before their order will be dispatched.
The customer is liable for all costs associated with debt collection.
5. DELIVERY
Deliveries will be made to the address and location the customer has identified on the order and once left at the specified address the Coffee will be deemed to be delivered.
Coffee Worx endeavours to dispatch all orders within two working days. If a customer has not received an order within five days of having placed the order, they are required to contact Coffee Worx. In the event the customer receives an incorrect order the customer is required to notify Coffee Worx within 48 hours of receipt and failure to do so will deem acceptance of the Coffee delivered by Coffee Worx. If the customer contacts Coffee Worx within 48 hours Coffee Worx will arrange for replacement of the correct Coffee.
6. INDEMNITY
The customer agrees to indemnify Coffee Worx against all liabilities, losses, claims, and expenses arising directly or indirectly out of the customer’s use of the Heartland Brew site or delivery or failure to deliver any product.
7. USE OF COOKIES BY COFFEE WORX
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where the visitors have come to the site from and the pages they visited.
8. GUARANTEE
If the customer is not completely satisfied with the quality of the Heartland Brew Coffee after delivery, Coffee Worx will provide a replacement or a refund.
9. COMPETITIONS
By entering a competition with Heartland Brew, you are agreeing to Coffee Worx privacy policy.
You can opt out of digital marketing at any time by unsubscribing from the footer of any of our emails or by emailing us directly at sales@coffeeworx.co.nz.
Any competitions run on the Heartland Brew Facebook or Instagram page are in no way sponsored, endorsed, or administered by, or associated with Facebook or Instagram. By participating you hereby release and hold harmless Facebook or Instagram from any and all liability associated with this promotion.
Equally, any competitions run on a signup page are in no way sponsored, endorsed, or administered by, or associated with Woo Commerce. By participating you hereby release and hold harmless Woo Commerce from any and all liability associated with this promotion.
Entrants are providing information to Coffee Worx and not to Facebook, Instagram.
Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.
1. To enter a competition you must be:
(a) NZ resident; and
(b) have a specified New Zealand address for delivery
2. No responsibility can be accepted for entries that are not received for any reason.
3. The winner will be selected at random by a non-biased party. For competitions that are a game of skill: entrants are required to submit a creative entry. Winners will be selected by a panel of representatives of the Promoter who, at their discretion, will select the best answer/s based upon originality, creativity, and adherence to any specified word limit. Chance plays no part in determining the winners. The Promoter’s decision in relation to any aspect of the competition is final and binding on every entrant. No correspondence will be entered into.
4. The closing date is as specified in each competition, and Coffee Worx reserves the right to amend the competition end date at any time.
5. If you win a competition, we will notify you via email or Facebook Messenger. If we cannot contact you or you do not respond within one week, we reserve the right to offer the prize to another competition entrant.
6. The prize cannot be transferable to another person.
7. No prize or part of a prize is exchangeable for cash, refunds or services.
8. If an advertised prize is not available, we reserve the right to offer an alternative prize.
9. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.
10. Coffee Worx reserves the right to amend these rules at any time. We may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
13. BUSINESS ADDRESS
Coffee Worx is located at 1/60 Hayton Road, Wigram, Christchurch, New Zealand.
Email: sales@coffeeworx.co.nz
03 341 5040
